Your IT environment, managed by specialists who know it.
Purple Wire delivers IT managed services that give enterprise and government clients reliable, proactive management of their technology environments. From on-site engineering support and infrastructure monitoring to helpdesk services and vendor management, we provide the specialist capacity your internal team needs to focus on strategic priorities.
Infrastructure Management
- Server and storage management
- Network monitoring and management
- Virtualisation (VMware, Hyper-V)
- Backup and disaster recovery management
End-User Support
- Helpdesk and service desk operations
- Desktop and laptop management
- Mobile device management (MDM)
- Software deployment and patch management
Cloud Services
- Microsoft Azure management
- Microsoft 365 administration
- Cloud migration and optimisation
- Identity and access management (IAM)
Security & Compliance
- Microsoft Defender management
- Endpoint detection and response (EDR)
- Security patch management
- POPIA compliance controls
Implementation Timeline
Environment Discovery
1-2 weeksFull IT environment audit, asset inventory, and current-state documentation.
Service Design
1 weekSLA definition, escalation procedures, monitoring configuration, and service catalogue agreement.
Onboarding
1-2 weeksTool deployment, access provisioning, knowledge transfer from incumbent, and team introduction.
Stabilisation
4 weeksActive monitoring, issue resolution, and service optimisation during the initial managed period.
Ongoing Management
SLA-definedProactive management, monthly reporting, quarterly reviews, and continuous improvement.
Key Deliverables
- IT environment documentation and asset register
- Agreed SLA with defined response and resolution times
- Monthly IT health and performance reports
- Proactive monitoring and alerting infrastructure
- Quarterly service review and improvement recommendations
Standards & Compliance
- ✓ITIL-aligned service management
- ✓POPIA compliance controls
- ✓ISO 27001-compatible security practices
Customer Success Stories
LGSETA
Comprehensive enterprise architecture assessment and ERP benchmarking across the full ICT landscape.
Metropolitan Trading Company
Integrated IT services covering print infrastructure, telephony, and on-site engineering support.
Alpha Secure Networks
Ongoing network installation and maintenance services across multiple Gauteng client sites.
Ready to Start?
Let's talk about your it managed services project.
Every engagement starts with a conversation. Tell us your challenge and we will tell you exactly how we would approach it.